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How tos · 05
Comment on a project
Every project has a comment thread. Use it instead of texting or email so the conversation lives with the job.
- Open the project and go to the Notes tab, where the thread lives.
- Type your message and hit send. Teammates with access to the project get a notification in their inbox.
Mention a teammate
To pull a specific person into the conversation, mention them. They get a higher-signal "you were mentioned" notification and an email, even if they wouldn't normally be following the thread.
- While writing a comment, type @ and start typing a name.
- Pick the person from the list that appears. Their name is highlighted in your message so it's clear who you tagged.
- Send the comment. Each mentioned person gets a notification and an email linking straight to the thread.
You can mention more than one person in a single comment, and you can add a mention when editing a comment. Only the newly added person is notified, so no one gets pinged twice.
Who you can mention
You can mention anyone assigned to the project, either to the project itself or to one of its work-order line items. That keeps notifications relevant to the people actually working the job.